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Narlas Delivery Details


UK Delivery Charges

FREE DELIVERY OVER £40

UK STANDARD DELIVERY - £2.95 (3-6 working days)

Deliveries will be made within 3-6 working days after you place your order. We do not deliver on weekends or bank holidays.

Order tracking is not available for Royal Mail deliveries, so please wait the full 6 working days for your delivery to arrive.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK NEXT DAY DELIVERY - £5.95

For next working day delivery, you must place your order before 2pm Monday - Thursday.

Orders placed before 2pm on Friday will be delivered the following Monday. We do not deliver on weekends or bank holidays. Next Day delivery is not available for the Channel Islands.

EUROPEAN DELIVERY - £7.95 (7-10 working days)

We send our international packages by Royal Mail International Signed for or Airsure depending on the destination country. This service may request a signature on receipt. All items are tracked until they leave the UK - and in some cases on arrival in the destination country.

We aim to deliver your order to you, to the delivery address you have requested in your order within the time period set out above but we cannot give exact delivery dates and times.

If we have not delivered your order within 30 days of submitting your order or any other date that we have agreed with you then you may cancel your order and we will refund any money paid by you. Please see our Contact Narlas Page for more details.

General Information for all deliveries outside of the United Kingdom

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for International delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define which products may be delivered to your country.

Please note that many countries have specific import restrictions on certain products of materials, it is the responsibility of customers to check local customs regulations before placing an order for International delivery. Narlas Boutique Ltd do not offer any assistance in this process.

All purchases will be made in pounds Sterling (£). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.

All Products are sold on Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery.

We endeavour to keep adequate stock of all items listed on our website, however in the event of an item being out of stock you are entitled to choose either to wait until it arrives back in stock, or to cancel your order. If an item you order should be out of stock we will advise you as soon as possible.

All payments must be received and authorised before shipment.

RETURNS

Your rights to cancel

You have the right to cancel within seven days of your purchase, or seven days of receipt of the goods (whichever is the longer). Should you cancel your order, we will give you a refund and you must follow the procedures outlined below for returning the goods.

Sale items and Returns

Please note, Sale items must be returned within 14 days of purchase.

Once received, goods which are not of satisfactory quality, not as described or simply unwanted may be returned for a full refund. Simply return the items, in their original condition and packaging, within 28 days of receipt. Narlas is unable to accept returns on earrings. To request a return, exchange or refund please Contact Narlas Here

Please note, that the initial postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders. Please note - Your despatch note will be required as proof of purchase.

How do I return my order?

If you are not completely satisfied with your purchase, return the item or items to us in perfect, unused condition with its original packaging and labels intact within 14 days of receipt. You will be required to organise and pay for the return of the products to us. We will issue a full refund immediately on receipt of the goods, or exchange the item for a different size / colour if you prefer. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

Please return the goods properly packaged in good condition, with your invoice to:

Narlas Boutique Ltd
Bedruthan Farm
St Eval
Wadebridge
Cornwall
PL27 7UP
United Kingdom

Please allow up to 28 days for your refund to be processed from the day you return the products. Please ensure you use the address above for returns as we are not able to process these at our head office.

GIFT WRAPPING

A gift wrapping service is available from Narlas. If you would like your product gift wrapped, please tick the gift wrapping service at the checkout.

REGISTERED OFFICE DETAILS

Narlas Boutique Ltd
Bedruthan Farm
St Eval
Wadebridge
Cornwall
PL27 7UP
United Kingdom

Telehone: 01841 541177
email: