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Narlas Frequently Asked Questions (FAQ)


Shopping FAQs

Delivery Details – please find Narlas Delivery Details

Is my personal information kept private?

Our top priority is your satisfaction and we promise to protect the information you provide us.

How do I know my selection is in stock?

We do our best to keep our site up to date with stock levels at all times. On the extremely rare occasion that we have sold out of something you order we will contact you immediately to let you know. We will offer you a suitable alternative, order your product in for you or give you a full refund if we are unable to fulfil your order at the time of placing.

What payment methods does Narlas accept?

We accept online payment in a secure environment by credit card or debit card. We accept Visa, Mastercard, Delta and Maestro. All prices are shown in pounds sterling and include VAT.

Is it safe to use my credit card online?

Yes. We ensure that our customers can shop online with complete confidence using the latest security technology. Your credit card details are passed to a financial institution for authorisation and payment. Narlas does not retain credit card information once your transaction is complete.

How do I know you have received my order?

After you have placed an order and it has been processed by Narlas, you will receive a confirmation email confirming the details of your order and delivery.

Please Notify Narlas if there is a mistake with your order

Do prices include VAT?

Yes. All prices are in UK pounds sterling and include VAT.

Are there any additional charges?

No. You just pay for the chosen delivery charge.

What if an item is out of stock?

If an item you are interested in purchasing is out of stock, please contact us and our friendly staff will be more than happy to help.

If this page has not answered all of your questions, then please Contact Narlas